Terms & Conditions
Quid Creative Ltd is a service provider, our role is to represent and promote the products featured on our website and catalogues making sure they match the design and the quality as described.
Representing those manufacturers means you can always refer to us for any problem should arise in connection with your order or for any additional information you may need.
Our aim is you to be pleased with your purchase and with the services that you receive from us.
The supplier of the goods is the company listed on our website in connection with the product you ordered. Although all the manufacturers listed are based in Italy, this doesn't affect your statutory rights under British regulations, please check the sections 2, 3, and 4 as they apply to your order.
We will make sure the whole purchasing process will be as smooth as possible by helping you throughout the whole process, from providing you with all the information you need before the order is placed to assisting you after the good has been delivered.
Due to the highly bespoke nature of our pieces, all the items are made-to-order.
These goods are produced only upon the request and confirmation of your order.
We will pass your order on to the manufacturer and a contract will be formed only after you have confirmed your order via email.
If your purchase happened in a showroom or a gallery, the retailer's terms and conditions will apply to it.
2. PRICE AND PAYMENT
All our items feature a very high lelvel of customisation and are made-to-order, this means prices will vary depending on the chosen materials, dimensions and any other relevant aspect.
The price for the goods, including delivery charges, is as set out in the order confirmation.
Extra delivery charges may apply, see the related clause at point 4.
The payment is due after the order has been confirmed.
The payment is due as follows: 50% once to pass the order on to the manufacturer and the remaining 50% will be due before the item is shipped.
You can chose to pay the whole amount upfront after the order confirmation.
The manufacturer's details will be indicated on the order confirmation.
2. RIGHTS TO CANCEL
Any cancellation of your order will need to be made within 14 days from the date your order was placed in accordance with your rights under the Distance Selling Regulations.
You will be entitled to receive the entire sum paid as deposit although any cost in connection with the transaction (bank fees, exchange rate fluctuations) will be deducted from the due refund.
3. REFUND AND REPLACEMENT
Should the customer be dissatisfied with the product, we cannot offer a refund or exchange due to the bespoke nature of our products unless the product is damaged (see clause at point 4), faulty or doesn't match the description. In this event you will be entitled to a replacement.
We will try to arrange with you the most convenient time for the delivery by getting in touch with you once the goods are ready to be shipped.
It is your duty to let us know, when placing the order, about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions, small entrances, etc...
We recommend you to check the dimensions of the items at the time of your order to avoid problems and/or extra delivery charges.
It is your duty to make sure the packaging and the product are not damaged, any damage should be reported to the carrier and to us immediately.